Proper Telehealth

These Terms and Conditions explain how you may use the Proper Telehealth website and services. By accessing our website or booking a telehealth appointment, you agree to these terms. Please read them carefully before using our services.

1. Medical Disclaimer

Proper Telehealth provides virtual healthcare services through licensed healthcare providers. Our services are not intended for medical emergencies.

If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room immediately.

2.Medical Disclaimer

Our services are designed for individuals seeking medical consultation, diagnosis, treatment, or ongoing healthcare support through telehealth.

You agree to provide accurate and complete information during registration, booking, and consultations. This helps our providers give you safe and appropriate care.

3 Telehealth Services

By using our telehealth services, you understand and agree that:

Care is provided remotely through secure video or audio communication
A physical in-person examination is not conducted
Some conditions may require in-person care or referral to a specialist
Your provider may adjust or discontinue treatment based on clinical judgment

Telehealth may not be suitable for every medical condition.

4 Appointments and Scheduling

Appointments can be scheduled online or by phone.

Please note:

All appointment times are listed in Eastern Standard Time
You are responsible for attending your appointment on time
Missed or late appointments may need to be rescheduled

We recommend joining your visit a few minutes early to ensure a smooth experience.

5 Payments and Fees

Fees for services are communicated at the time of booking or consultation.

Payment is required for services as outlined during scheduling. Prices may change from time to time without prior notice.

For insurance or self-pay questions, you may contact our support team before booking.

6 Prescriptions

Prescriptions may be provided when medically appropriate based on the provider’s evaluation.

Not all patients will receive a prescription. When prescribed, medications are sent electronically to the pharmacy of your choice.

Certain medications may require additional verification or follow-up in accordance with medical guidelines and regulations.

7 Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how your information is collected, used, and protected.

8 Limitation of Liability

Proper Telehealth provides services in good faith using licensed medical professionals and secure systems.

We are not responsible for outcomes resulting from misuse of services, failure to follow medical advice, or circumstances beyond our control.

Medical decisions are based on clinical evaluation and provider judgment.

9 Changes to These Terms

We may update these Terms and Conditions at any time. Updates will be posted on this page with a revised date.

Continued use of our services means you accept any changes.

10 Contact Us

If you have any questions about these Terms and Conditions, you may contact us for support.