Proper Telehealth

Your Privacy and Trust

At Proper Telehealth, your privacy is very important to us. We are committed to keeping your personal information safe, secure, and handled with care. This Privacy Policy explains how we collect, use, and protect your information when you use our website and telehealth services.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you use our services.

Personal details such as your name, phone number, email address, and date of birth
Medical information you share during your consultations
Appointment details and communication preferences
Billing information when services are provided
Basic website usage data, such as pages visited and device information

We only collect information that is necessary to provide safe and effective care.

1. How We Use Your Information

We use your information to support your care and improve your experience. This includes:

Providing telehealth consultations and medical services
Scheduling and managing appointments
Communicating with you about your care
Sending prescriptions to your pharmacy when appropriate
Improving our services and patient experience
Meeting legal and medical requirements

Your information is used only for healthcare-related purposes and to support your treatment.

1. Sharing Your Information

We do not sell or trade your personal information.

We may share your information only when necessary, such as:

With licensed healthcare providers involved in your care
With pharmacies to process prescriptions
With laboratories, when testing is required
With trusted service providers who help operate our systems
When required by law or healthcare regulations

All sharing is done with your privacy and safety in mind.

1. Data Protection and Security

We take your privacy seriously and use appropriate safeguards to protect your information from unauthorized access, loss, or misuse.

Your information is stored in secure systems and is only accessible to authorized personnel who are involved in your care or operations.

While we take strong precautions, no system can guarantee complete security.

1. Telehealth and Confidentiality

All telehealth visits are conducted through secure and compliant platforms designed to protect your medical information.

We encourage you to join your visits from a private location and use a secure internet connection to help maintain your confidentiality.

1. Your Rights

You have the right to:

Access your personal information
Request corrections to your records
Understand how your information is being used
Request restrictions or updates where applicable

If you would like help with any of these requests, you can contact our support team.

1. Cookies and Website Use

Our website may use cookies and similar tools to help improve your browsing experience, understand website usage, and enhance functionality.

You may choose to disable cookies in your browser settings if you prefer.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in services or legal requirements. Any updates will be posted on this page.

1. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can contact us.

Proper Telehealth

Phone 844 465 2273