Policies And Procedures

What information should I share when requesting a refill or pharmacy change?

Please include the complete medication information and full pharmacy address.

What pharmacies can I use?

Most pharmacies take our telehealth prescriptions, with the exception of Walmart and Sam’s Club franchises.

age

at this time we don’t treat anyone under the age of 18

what happens if I miss my appointment?

Cancellation, Rescheduling & No-Show Policy

At Proper Telehealth, appointment times are reserved exclusively for you. To ensure availability for all patients, we ask that you carefully review our scheduling policy.

Please be logged in and ready for your appointment 5 minutes early.
Appointments canceled, rescheduled, or changed within 12 hoursof the scheduled appointment time will be charged the full appointment fee.
Patients who arrive more than 5 minutes lateor fail to attend their appointment will be considered a no-show and will forfeit the full appointment fee.
Exceptions for true emergencies may be granted at the provider’s discretion.
By scheduling an appointment, you acknowledge and agree to these policies.